FAQ

Frequently Asked Questions

What are your shipping times and costs?

We offer free standard shipping on all orders over $50. Standard shipping typically takes 5-7 business days. For orders under $50, shipping is $4.99. We also offer expedited shipping options at checkout: 2-3 day shipping for $9.99 and next-day shipping for $19.99. All orders are processed within 1-2 business days.

What is your return and refund policy?

We want you and your little one to be completely satisfied! We accept returns within 30 days of delivery for unused items in original packaging. To start a return, please contact our customer support team. Refunds are processed within 5-7 business days after we receive your return. Please note that personalized or opened hygiene items cannot be returned for safety reasons.

Are your products safe for babies?

Absolutely! All our products meet or exceed safety standards and regulations. Our baby care items are made from non-toxic, BPA-free materials and are rigorously tested for safety. We carefully select products from trusted manufacturers who prioritize your baby's health and wellbeing. Each product page includes detailed safety information and age recommendations.

How can I contact customer support?

We're here to help! You can reach our customer support team by email at support@purepeachbabies.com or through the contact form on our website. We typically respond within 24 hours during business days. For urgent matters, please include "URGENT" in your subject line.

How do I track my order?

Once your order ships, you'll receive a shipping confirmation email with a tracking number. You can use this number to track your package on the carrier's website. You can also log into your account on our website to view your order status and tracking information at any time.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, Shop Pay, and Apple Pay. All payments are processed securely through our encrypted checkout system to protect your information.

How do I care for my baby products?

Care instructions vary by product. Most of our fabric items are machine washable on a gentle cycle with mild detergent. Bottles and feeding accessories should be washed with warm soapy water or placed in the dishwasher (top rack). Always check the specific care instructions on the product page or included with your item. When in doubt, hand washing with gentle soap is always a safe option.